How should a CNA respond if a patient expresses feelings of anxiety or fear?

How should a CNA respond if a patient expresses feelings of anxiety or fear?

• A. Dismiss their feelings as unimportant
• B. Listen empathetically and report to the nurse
• C. Tell the patient to relax and not worry
• D. Change the subject to distract them

Answer: (B)

Listening empathetically and reporting to the nurse is essential when a patient expresses anxiety or fear. This approach acknowledges the patient’s emotions as valid and significant, which is crucial for building trust and rapport between the patient and the caregiver. By listening to the patient, the CNA provides emotional support, allowing the patient to feel understood and cared for. Additionally, reporting to the nurse is important so that the healthcare team can address the underlying causes of the anxiety or fear and provide appropriate interventions or support. This collaborative approach is fundamental in ensuring the patient’s overall well-being and safety. Recognizing and addressing emotional concerns is also an integral part of person-centered care, which enhances the patient's experience and promotes better health outcomes.

Listening empathetically and reporting to the nurse is essential when a patient expresses anxiety or fear. This approach acknowledges the patient’s emotions as valid and significant, which is crucial for building trust and rapport between the patient and the caregiver. By listening to the patient, the CNA provides emotional support, allowing the patient to feel understood and cared for.

Additionally, reporting to the nurse is important so that the healthcare team can address the underlying causes of the anxiety or fear and provide appropriate interventions or support. This collaborative approach is fundamental in ensuring the patient’s overall well-being and safety. Recognizing and addressing emotional concerns is also an integral part of person-centered care, which enhances the patient's experience and promotes better health outcomes.