Which communication technique is important for a CNA when interacting with patients?

Which communication technique is important for a CNA when interacting with patients?

• A. Using technical jargon to explain concepts
• B. Maintaining eye contact and using clear, simple language
• C. Speaking quickly to save time
• D. Ignoring nonverbal cues

Answer: (B)

Maintaining eye contact and using clear, simple language is crucial for a CNA when interacting with patients because it fosters trust and ensures effective communication. Eye contact conveys attentiveness and respect, helping to create a supportive environment where patients feel heard and valued. Clear and simple language enhances understanding, especially since patients may be experiencing stress, confusion, or cognitive challenges related to their health conditions. By avoiding complex terminology, CNAs can ensure that patients fully grasp important information about their care, which can lead to better adherence to treatment and improved overall outcomes. This approach is foundational in building a therapeutic relationship that is key to effective caregiving.

Maintaining eye contact and using clear, simple language is crucial for a CNA when interacting with patients because it fosters trust and ensures effective communication. Eye contact conveys attentiveness and respect, helping to create a supportive environment where patients feel heard and valued. Clear and simple language enhances understanding, especially since patients may be experiencing stress, confusion, or cognitive challenges related to their health conditions. By avoiding complex terminology, CNAs can ensure that patients fully grasp important information about their care, which can lead to better adherence to treatment and improved overall outcomes. This approach is foundational in building a therapeutic relationship that is key to effective caregiving.